Disputes & Chargebacks

Learn how Boxing Day presents eCommerce merchants with post-holiday sales opportunities, tips for success, and fraud prevention strategies.

How to Handle Transaction Reversals: A Guide for Merchants

December 8, 2024

To handle transaction reversals effectively, merchants must first understand the reasons behind these requests. Here's how to master reversal processes

How to Dispute a Debit Card Chargeback as a Merchant

November 28, 2024

Disputing debit card charges, learn how to reduce chargebacks and protect your revenue. Use proactive strategies and automation tools like Chargeflow.

What is Pre-arbitration Chargeback? A Merchant’s Guide to Prevent Revenue Loss

November 27, 2024

Pre-arbitration in chargebacks is a dispute filed by the card issuer or the merchant acquirer when either party is dissatisfied with the dispute outcome

Gearing Up for Black Friday: How HexClad Overcame Chargeback Challenges with Proactive Preparation

November 27, 2024

HexClad boosted recovery rates by 59% and saved 199 hours with Chargeflow’s AI-driven automation for Black Friday success.

Recap of Chargeflow Webinar: BFCM Survival Mode

November 19, 2024

Expert tips from Chargeflow's BFCM webinar cover fulfillment, automation, loyalty, and fraud strategies to boost holiday sales success.

Here's How to Write the Most Potent Chargeback Response

November 19, 2024

Here are the unspoken rules and best practices you can apply to bypass the huddle and win false chargebacks. Say goodbye to chargeback losses!

How Long Does a Credit Card Reversal Take? Reversal Time Frames and Merchant Refund Responsibilities

November 14, 2024

Credit reversals, including chargebacks, translate to fiscal hiccups and an uptick in operational costs. Let's examine the timeframes and your roles.

The Ultimate Guide to Winning Chargeback Disputes: A Merchant's Handbook

November 10, 2024

Winning chargeback disputes is a priority for online retailers as chargebacks have become more effortless to file. Here's how to ensure high win rates.

Visa Chargeback Guide: Reason Codes & Fraud Monitoring

October 29, 2024

Master Visa chargebacks with this guide on reason codes, dispute management, and fraud monitoring best practices to protect your revenue.

Understanding Chargeback Fees and Costs: A Merchant’s Guide

October 28, 2024

Discover chargeback fees, impacts, and strategies to reduce costs in this guide tailored for eCommerce merchants managing chargeback risk.

Mastering Visa Chargeback Reason Codes for Dispute Success

October 22, 2024

Master Visa chargeback reason codes to minimize disputes. Learn how to prevent chargebacks and protect your business from losses effectively.

Understanding ACH Payments, Disputes, and Chargebacks

October 21, 2024

Learn the essentials of ACH payments, disputes, returns, and chargebacks, plus tips for merchants to manage and resolve disputes effectively.

Understanding Chargeback Costs: Recover and Prevent Losses

October 22, 2024

Learn how to recover and prevent chargeback losses by using tailored strategies, alerts, and recovery tools for merchants.

How to Dispute a Chargeback: A Complete Guide for Merchants

October 21, 2024

Learn how to dispute chargebacks, reduce fees, and protect your business by understanding the chargeback process and effective prevention strategies.

eCommerce Chargeback Management: Best Practices and Legal Strategies for Protecting Your Business

October 20, 2024

Dealing with frequent chargebacks is costly to your business, leading to diminished cash flow and operational headaches. But that's not all.

Evolving Chargeback Reason Codes: What Recent Changes Mean for Merchants in 2024

September 22, 2024

Learn how Visa’s updated chargeback codes affect merchants in 2024 and how Chargeflow’s automation helps you stay compliant and reduce disputes.

Friendly Fraud: What It Is and How You Prevent It (2024 Guide)

September 18, 2024

Friendly fraud isn’t friendly, especially since Chargeflow’s State of Chargebacks report shows they cause ~80% of all chargeback losses for merchants.

Best Shopify Payments Alternatives for 2024 Comparison Guide

September 16, 2024

Shopify

Compare Shopify Payments alternatives for 2024, like Stripe, PayPal, and Klarna, including fees, features, and best uses.

Creating a Seamless Payment Experience to Avoid Chargebacks

September 10, 2024

Chargebacks waste time and money. Creating a smooth payment flow is one key way to turn things around and avoid those issues.

Shopify Payments 2024 Guide: How to Optimize Your eCommerce Payment Options

September 1, 2024

Explore Shopify Payments and alternative methods, plus how Chargeflow enhances chargeback management for eCommerce merchants

Rejuvia Improves Their Win Rate by 228% With Chargeflow

August 19, 2024

Rejuvia boosts their chargeback win rate by 228% and saves 94 hours with Chargeflow automation. Explore their success story.

7 Cardinal Reasons Merchants Lose Chargeback Disputes

August 18, 2024

Even though merchants can dispute meritless chargebacks and recover lost sales revenue, the chances of success are quite slim. Here's why.

Crafting Clear Terms: How Digital Contract Management Reduces Chargeback Risks

August 1, 2024

Digital contract management and the fight against chargebacks. Discover how implementing it can safeguard your transactions and protect your business.

The Ultimate Dictionary of 120+ Essential Chargeback Terms for eCommerce

July 28, 2024

Understanding the various chargeback terms helps you address cases according to industry regulations. Here are the commonly used chargeback terms.

Mastercard’s 2030 Plan: How Biometrics and Tokenization Will Change Online Payments

July 9, 2024

Mastercard's 2030 initiative will phase out manual card entry, introducing tokenization and biometric authentication to enhance online payment security.

Chargeback Insights from Chargeflow's VP of Marketing, Dan Moshkovich

June 27, 2024

Dan Moshkovich of Chargeflow shares insights on managing eCommerce chargebacks using AI on the D2Z Podcast. Learn key takeaways!

American Express Chargeback Reason Codes (2024 Guide for Merchants)

June 27, 2024

Merchants rarely win Amex chargebacks. Understanding American Express chargeback reason codes and how to fight or prevent issuances improves your odds.

Discover Chargeback Reason Codes (2024 Guide for Merchants)

June 26, 2024

Discover uses alphabetic order for its chargeback reason codes. Managing Discover chargebacks differs slightly from that of other networks.

Mastercard Chargeback Reason Codes (2024 Guide for Merchants)

June 25, 2024

To avoid chargebacks and protect your eCommerce business, you must understand Mastercard chargeback reason codes. Read this guide for all the answers.

Visa Chargeback Reason Codes (2024 Guide for Merchants)

June 24, 2024

Visa revamped its chargeback reason codes in 2018, reducing them into the groups: fraud, authorization errors, processing errors, and customer disputes.

Visa Acquirer Monitoring Program (VAMP) Changes 2024: New Rules and Compliance Tips

June 23, 2024

2024 changes to the Visa Acquirer Monitoring Program simplify compliance for European merchants, updating protocols to reduce fraud and disputes.

Elementor Doubles Chargeback Win Rates with Chargeflow

June 20, 2024

Learn how Elementor boosted efficiency and customer trust with Chargeflow, reducing dispute processing time by 90% and doubling win rates.

Welcome to the "Grow with the Flow" Podcast Series

June 30, 2024

Tune in to the first episode of the "Grow With the Flow" podcast for unique insights and stories from leading eCommerce pioneers.

Using Data and Reason Codes to Combat Friendly Fraud

June 12, 2024

Learn to combat friendly fraud with Chargeflow’s reason code insights, real-time analytics, and advanced fraud prevention tools.

Chargeback Management: When to Fight and When to Forgive

June 9, 2024

Discover strategic insights on managing eCommerce chargebacks—when to fight and when to forgive to maintain profitability and customer trust.

New AMEX Policy on CNP Transactions: What Merchants Need to Know

June 6, 2024

AMEX's new policy stops fraud chargebacks on mismatched CIDs, enhancing customer experience and boosting online sales from April 2024.

Chargeback Trends by Industry: 2024 Data and Analysis

June 7, 2024

Learn how chargeback trends vary across industries in 2024. Discover detailed data and prevention strategies tailored for your business sector.

How to Manage Shopify Auditing and Internal Controls

May 30, 2024

Ensure financial integrity for your Shopify store with regular audits and internal controls like chargeback management, bank reconciliation, and complia

How to Reduce the Number of PayPal Chargebacks You Get

May 27, 2024

PayPal

With the PayPal chargeback resolution process favoring cardholders, preventing chargbacks should be a priority for your business. Learn how to do that.

How to Tailor Your Compelling Evidence to Each Chargeback Reason Code

May 22, 2024

Tailor compelling evidence to chargeback reason codes and improve dispute outcomes with our practical tips for merchants.

How Does the PayPal Chargeback Process Work?

May 21, 2024

PayPal

PayPal chargeback processes are generally arduous for merchants. This article gives you a clear understanding of the intricate PayPal chargeback process

Understanding PayPal Chargeback: Why They Happen & How to Avoid (2024 Guide)

May 19, 2024

PayPal

Minimizing PayPal chargeback losses is integral to overall business sustainability strategies. Here's your uncommon insights into PayPal chargeback.

Adapting to Changes in Consumer Payment Preferences

May 16, 2024

Emerging payments like crypto, BNPL, and e-wallets are reshaping eCommerce. Merchants must adapt to stay competitive despite new chargeback risks.

Enhancing Customer Experience With Stripe

May 8, 2024

Perfect your sales with Stripe and Chargeflow, enhancing checkout to reduce cart abandonment and improve customer experience.

The Psychology of Chargebacks: Understanding Consumer Behavior

April 29, 2024

Dive into the psychology driving chargebacks. Discover actionable insights & how Chargeflow safeguards merchants against disputes.

From Pyramids to Progress: Unlocking the Power of Automated Chargebacks this Passover

April 21, 2024

Discover how embracing automated chargebacks this Passover can transform your business, turning old challenges into new growth opportunities.

Navigating Chargeback Challenges in Apparel Retail

April 14, 2024

Explore effective strategies to navigate and resolve chargeback challenges in the apparel retail industry with Chargeflow.

Exciting Update: Chargeflow and Adyen Integration is Here!

April 11, 2024

Chargeflow has partnered with Adyen, a payment processing platform set to revolutionize how we approach eCommerce transactions.

The Rise of Subscription Model Chargebacks: Handling Recurring Payments

April 8, 2024

Explore strategies to manage subscription chargebacks and how Chargeflow's automation enhances dispute resolution and revenue recovery.

Think Before You Dispute: Navigating the Pitfalls of Chargeback Misuse

April 4, 2024

Unraveling the chargeback process, a comprehensive guide on how to effectively dispute unexpected charges on your billing statement.

Shaping the Future of DTC in 2024: Key Insights from eCommerce Visionaries

March 31, 2024

Recap of Chargelfow's Shaping the Future of DTC in 2024: Key INsights from eCommerce Visionaries, a roundtable discussion.

Fraud Prevention vs. Chargeback Management: Balancing the Scales

March 28, 2024

Achieve efficient chargeback reduction by balancing pre-sale fraud prevention and post-sale management, maximizing resource efficiency.

Beyond Fraud Defense: Exploring the Essential Role of Chargeback Automation in eCommerce Strategy

March 27, 2024

Itamar Argaman delves into how chargeback automation is crucial for tackling eCommerce fraud and elevating the customer experience effectively.

Understanding the Impact of Mobile Payments on Chargeback Trends

March 19, 2024

Mobile payments offer convenience but also pose risks like fraud and chargebacks; Chargeflow can adeptly help mitigate these challenges.

The Rise of Consumer Chargeback Automation: Navigating New Challenges for Merchants

March 12, 2024

Navigate new merchant challenges in the era of automated chargebacks and learn how Chargeflow can help with effective mitigation strategies.

WooCommerce and WooPay Essentials: Your Guide to Payment and Chargeback Mastery

March 10, 2024

WooPay integration elevates WooCommerce payments, ensuring secure transactions and efficient chargeback management in eCommerce.

How to Choose the Right Chargeback Solution: Manual vs Chargeback Automation

February 21, 2024

This article is loaded with quake knowledge and game-changing insights to help you choose the right chargeback management solution in these times.

The Debate About In-House, Outsourced, Automated Chargeback Management

February 19, 2024

The sustainability of your business in these times largely depends on your choice of how to track, prevent, and respond to chargebacks. Get more details

80% of Chargebacks Due to Friendly Fraud: Unveiling What It Is and Its Business Impact

February 28, 2024

Explore strategies to combat friendly fraud in eCommerce, identifying and preventing deceptive disputes with Chargeflow's insights.

Why Should Small Businesses Care About Chargeback Automation?

February 28, 2024

Chargeback automation is vital for SMBs, mitigating risks and enhancing efficiency; Chargeflow delivers essential, customized solutions.

Mastering Chargeback Representment: A Step-by-Step Approach

February 22, 2024

Elevate your chargeback representment practices to significantly increase dispute wins and effectively reclaim lost sales revenue.

What is Chargeback Management and Why Do You Need It?

February 15, 2024

Chargeback management is about preventing financial losses, stopping fraud in their tracks, and effectively disputing cases when chargebacks happen.

What Does a Chargeback Analyst Do and Should You Hire One?

February 15, 2024

Maximizing sales while minimizing fraud and chargebacks with expert chargeback analyst strategies. Safeguard Your Business from Fraud and Chargebacks

How to Prevent and Recover Adyen Chargebacks in 2024: A Strategic Guide

February 6, 2024

This guide explores how Adyen aids in seamless global payments and chargeback management for eCommerce, enhancing security and efficiency.

Bank Identification Numbers (BIN): The Backbone of Payment Processing

February 6, 2024

Discovering Bank Identification Numbers (BIN): Essential for secure, efficient credit card transactions and fraud prevention.

Understanding Verified by Visa (VBV) and the 3D Secure Initiative

January 24, 2024

Explore Verified by Visa & 3D Secure: key for eCommerce security, user experience, and comprehensive fraud prevention strategies.

Chargeback Forecast 2024: Expert Insights and Future Trends from the Chargeflow Team

January 21, 2024

Exploring 2024's Chargeback Landscape: Chargeflow's Expert Insights, Trends, and Strategies for Effective Management and Prevention.

Why Do Consumers Dispute Transactions?

January 17, 2024

Explore reasons why customers initiate transaction disputes, and learn strategies to enhance chargeback management and protect business revenues.

The Ultimate Chargeback Prevention Guide

January 10, 2024

This comprehensive guide covers everything from understanding chargeback fraud to implementing effective prevention techniques.

How AI is Revolutionizing Chargeback Handling for eCommerce Merchants

January 8, 2024

Article explores AI's impact on eCommerce chargebacks, detailing its role in improving fraud detection, process efficiency, and financial outcomes.

Chargeback Management in 2024: Trends and Best Practices to Know

December 14, 2023

Streamlining workflows from dispute filing to chargeback ruling helps scale low-value disputes and cumbersome procedures that affect user experience.

Data-Driven Checkout Optimization and Chargeback Management for Shopify Stores

December 7, 2023

Chargebacks are an unavoidable aspect of online business. Using data-driven strategies to address chargebacks before they happen is profitable.

Mastering Afterpay Chargebacks: Your Pro Guide to Winning Dispute Cases

December 4, 2023

Master Afterpay chargebacks with this guide: Insights on eCommerce insights, dispute strategies, refunds, and merchant profile upkeep.

Ultimate TikTok Shop Chargeback Guide: Master Dispute Management with Chargeflow

November 22, 2023

Master TikTok Shop chargebacks with Chargeflow. Discover key strategies for effective dispute resolution and boost your eCommerce success.

BFCM: How Merchants Can Prepare For The Holiday Shopping Surge

November 13, 2023

Explore BFCM strategies for merchants: Tackle inventory, staffing, chargebacks, and optimize holiday sales with Chargeflow.

From Data Breach to Chargeback: The Cost of Neglecting Cybersecurity in eCommerce

November 13, 2023

Online shopping invites cyber threats. Retailers must safeguard their operations and customers' peace of mind, as personal data is at stake. Learn more.

Navigating the Chargeback Calendar: Essential Timeframes in the Dispute Process

November 7, 2023

Cardholders have 120 days to dispute a charge, merchants have 20 days to respond to a chargeback (Visa 30 days, Mastercard 45 days and AmEx 20 days).

How to Maintain Great Customer Experience During an eCommerce Refund Process

November 8, 2023

‍Refunds can be difficult, but they don't have to be. Read on to discover how to maintain an excellent customer experiences during eCommerce refunds.

How to Use Data to Minimize Returns and Chargebacks

September 20, 2023

You can maximize profits and improve your reputation by analyzing your store’s data and implementing data-driven strategies. Learn more from this piece.

5 Ways Ecommerce Sites Can Proactively Prevent Chargebacks

August 23, 2023

Customers tend to opt for a chargeback when they feel unheard or when it's too difficult to reach you. Many others file chargebacks to beat the system.

Chargeback Fraud: What Is It And How Can Businesses Prevent It

July 13, 2023

Chargeback fraud poses a significant threat to businesses of all sizes, causing substantial financial losses year after year. Learn how to prevent that.

The Chargeflow App is Now Available on the Stripe App Marketplace

July 19, 2023

Chargeflow has launched the first chargeback automation app on the Stripe Apps marketplace to help merchants automate the entire chargeback process.

Using Data Analytics to Reduce Returns and Chargebacks

June 23, 2023

Analyzing data helps you track and measure how customers interact with your website, products, and services. You can learn what they like & don't like.

Understanding the Distinctions Between Chargebacks and Credit Memos: Essential Insights for Ecommerce Store Owners

June 14, 2023

Unveiling the Secrets: Chargeback vs Credit Memo - Essential Insights for Ecom Store Owners! Discover the Crucial Differences. Don't Miss Out!

Understand Chargeback Thresholds To Protect Merchant Accounts

June 12, 2023

Gain insights into chargeback thresholds to safeguard merchant accounts. Learn to protect against excessive chargebacks and maintain a secure payments.

Handling CashBack Chargebacks Effectively

June 9, 2023

Learn how to effectively handle CashBack chargebacks, including understanding the process, documenting evidence, and protecting your business.

Terminal ID Number: Track Transactions and Prevent Disputes on Your Store

June 7, 2023

Optimize your store's transaction tracking and dispute prevention with a Terminal ID Number. Enhance security and efficiency. Learn more today.

Preventing Recurring Billing Chargebacks: A Must read Guide for Ecom Merchants

June 7, 2023

Discover essential tips for e-commerce merchants to prevent recurring billing chargebacks. Read our comprehensive guide now.

eBay Resolution Center: Prevent and Recover eBay Disputes

June 7, 2023

Protect your eBay disputes from turning into chargebacks. Use the eBay Resolution Center to resolve issues and safeguard your transactions.

Does Refunding TC40s Prevent Chargeback Liability? Experts Weigh In

June 6, 2023

Is refunding TC40 an intelligent way to avoid chargeback liability, or is it a double negative, producing emphatic negation? Here's what experts say.

Use Delivery Confirmation to Fight Fraudulent Chargebacks on Your Store

June 6, 2023

Protect against fraud chargebacks by utilizing delivery confirmation. It helps provide evidence of successful product delivery, reduce dispute risks.

Integration Spotlight: Chargeflow + Braintree

June 5, 2023

Chargeflow integrates with Braintree to automate chargebacks across your entire technology stack. Now you can recover braintree disputes on autopilot.

Visa Chargeback reason Code 83: Card Absent Environment Chargeback - A Merchant Guide

June 5, 2023

Prevent chargebacks in card-absent environments. Learn how to minimize fraud risks and protect your business from financial losses. Stay proactive!

Well Fargo Chargebacks: An Ultimate Guide for Ecom Merchants

June 1, 2023

Master the art of handling Wells Fargo chargebacks with our comprehensive guide for e-commerce merchants. Learn effective strategies!

Mastering Supply Chain Chargeback Management: 5 Essential Tips for 2023

May 30, 2023

Stay ahead of supply chain chargebacks with these 5 effective tips of 2023. Learn how to manage and mitigate chargebacks in your supply chain operations

Mastering Retail Chargebacks: Simplified Solutions for Businesses

May 30, 2023

Discover simplified solutions to master retail chargebacks and protect your business. Gain valuable insights and take control of your chargeback process

Fraud Scoring: Leveraging Data for Effective Fraud Management in eCommerce

May 29, 2023

Discover how data can be harnessed for optimal fraud management in eCommerce, enhancing fraud scoring techniques and mitigating risks efficiently.

Return Item Chargeback: What Is It & How Does It Work?

May 28, 2023