Chargeflow’s 2024 Unwrapped: Smarter Tools, Seamless Integrations, Fewer Chargebacks

2024 has been a monumental year at Chargeflow, we’ve unrolled brand new updates to help merchants better recover revenue, prevent fraud, and simplify the chargeback process. With your much-appreciated support and feedback, we’ve successfully introduced smarter tools, expanded integrations, and delivered actionable insights to help empower your business. 

Here’s a quick peek at the top accomplishments this year:

• Prevented 90% of chargebacks with our Real-Time Alerts Dashboard.
• Launched 20+ new payment processing integrations, including WooCommerce, Adyen, and Afterpay.
• Delivered actionable insights through our new and improved Insights Dashboard, empowering merchants to optimize strategies and recover revenue.
• Made dispute management accessible anywhere with the Mobile App, designed for merchants on-the-go.

Let’s take a closer look at how these updates have made an impact. 

Stay Ahead of Every Chargeback

When it comes to chargebacks, timing is everything. This year, we launched tools to ensure you’re in the best position to prevent them:

Real-Time Alerts: Chargeflow Alerts provides a fully managed chargeback prevention solution, working directly with Visa and Mastercard to automatically prevent flagged transactions before they escalate into chargebacks, reducing your chargebacks by up to 90%. By keeping your chargeback rate under 0.1%, Chargeflow Alerts helps you avoid risks like account suspension, payout holds, and costly monitoring programs.

Explore the Alerts Dashboard →

Mobile App: Now managing disputes is just a swipe away. Whether you’re in the office or on the go, you can track disputes, access insights, and recover revenue directly from your phone.

What does this mean for you?
You’re always one step ahead of chargebacks, no matter where you are. 

Turn Data Into Revenue with Chargeflow Insights

We know that insights are key to smarter decisions, so we built tools to transform your data into actionable insights:

• Insights Dashboard: A 360-degree view of post-transaction data, giving you actionable intelligence to recover revenue and detect fraud. Key features include:
• Real-time dashboards to easily track chargeback trends and success ratios over time.
• Dispute insights provide granular data about all active, in progress, and resolve disputes, such as dispute volume trends, win rate trends, and resolution times.
• Post-transaction & fraud intelligence to uncover trends behind fraud-related reason codes. 
• New Widgets help you gain more insights with Repeat Dispute Detections, which flags customers with multiple chargebacks and reduces repeat offenders. Plus, Win Rate Over Time tracks your win rate trends and compares performance across different processors. 
• AI-powered insights into payment processors and card schemes, helping you optimize operations.

Check Out New Insights →

What does this mean for you?
See the bigger picture, and make data-driven decisions that grow your business.

Simpler Tools, Less Hassle

Your time is precious, so we focused on making Chargeflow even easier to use:

New Billing Page: Our redesigned billing page gives you a clear and transparent overview of your Chargeflow Automation usage. It also gives you easy access to your plan details, pricing, and payment methods. 

New Promotions System: Shopify users now have access to a robust promotions system, offering free disputes, MCVs, discounts, and more. 

Referral Program: Now you can earn rewards just by sharing Chargeflow with your network. We also added milestones to unlock further rewards and gifts like an iPhone and MacBook Pro. So if you haven’t done so, head on over to start sharing and earning.

What does this mean for you?
Spend less time managing accounts and more time running your business.

Log in to Start Winning →

Grow Without Limits

We know your business is growing, and we’re here to support you every step of the way:

Multi-Shop Functionality: Seamlessly switch between multiple accounts within Chargeflow, giving you an effortless way to manage all your stores without the hassle of logging in and out.

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Connect Multiple, Stripe, PayPal, and AfterPay Accounts: Consolidate multiple accounts into a single dashboard, with automated updates and comprehensive analytics in the Chargeflow Insights dashboard. Manage all your payment processing accounts from one place and centralize dispute management with ease.

Have multiple payment processing accounts? Start integrating now through the Integrations Page or during onboarding!

Public API: Increase your win-rates with a seamless API integration to Chargeflow. Provide additional order data points that are specific to your business and use case and win up to two times more chargebacks. Connect your system whether it runs on custom software or a platform we don’t yet integrate with to streamline and boost your operational efficiency, enriching your dispute data in just a few hours.

This year, we released key APIs and webhooks to give you even more control:

• APIs: Create a Dispute, Update the Dispute Order, and Upload Evidence.
• Webhooks: Dispute Created, Evidence Generated.

With these tools, you can automate chargeback management, enhance your evidence submission process, and integrate Chargeflow into your workflows for maximum efficiency.

What does this mean for you?
Flexibility and scalability, no matter how big or complex your business gets.

Visit our API documentation →‍

20+ New Integrations from Payment Processors to Platforms

We made it easier to integrate Chargeflow into your workflow and reward you for sharing it with others:

New Payment Processors: This year was our biggest release where we added 20+ integrations, including popular payment processors like AirWallex, Maverick, Nuvei, and Business Track. These integrations simplify and automate chargeback management across your ecosystem. 

WooCommerce Integration: WooCommerce, a leading eCommerce platform, is fully integrated with Chargeflow. Merchants can easily connect their WooCommerce store to Chargeflow with our one-click integration, enabling higher win rates, improved efficiency, and stronger dispute evidence, including direct links from disputes to orders for better control and visibility.

Explore Integrations → 

‍New Notifications System: We’ve just launched email notifications to help keep you informed at every step of the chargeback process. Starting now, you’ll receive updates for:

• Won disputes
• Evidence submitted by Chargeflow
• Chargebacks prevented )for Alerts customers, indicating successfully refunded alerts).

Manage these notifications through the Notifications Tab to turn toggles on/off as needed, ensuring you’re updated without the hassle. Coming soon, we’ll also introduce weekly reports for Disputes Automation and Chargeflow Alerts! So stay tuned :)

What does this mean for you?
A connected, efficient ecosystem and rewards for just spreading the word.

Looking Ahead to 2025

As we move past Q5, when many merchants grapple with post-holiday chargeback challenges, it’s critical to prioritize proactive dispute management and fraud prevention. Our mission at Chargeflow has always been to empower merchants with the tools and insights to recover revenue, prevent fraud, and thrive confidently.

This year, we also introduced Roadmap Voting, giving you the ability to suggest and vote on features that matter most. Your feedback has been instrumental in shaping Chargeflow, and as we step into 2025, we’re committed to building even more tools that simplify chargeback management and save you time.

Thank you for trusting Chargeflow as your partner in navigating chargebacks and disputes. Together, we’re redefining how eCommerce merchants manage fraud and recover revenue. Stay tuned—2025 promises to be even more transformative!