Enter the Fraudster Factory™
Enter the Fraudster Factory™
Enter the Fraudster Factory™
Enter the Fraudster Factory™

prevent the next‍ Chargeback

Prevent 2.0 scans your Shopify orders for friendly fraud, stolen cards, and more, after checkout but before you ship.

New to Prevent? Free fraud scanning for your first 1,000 transactions,
through December 31, 2026.

The Problem

Digital Shoplifting Stops Here

Close-up of black concentric circular layers with white dashed arrows curving between the layers.

Friendly Fraud

Prevent 2.0 brings sharper AI models to stop abusive “Not Received” and “Not as Described” chargebacks from real buyers.

Friendly Fraud

Illustration of a credit card angled above a dark grid background.Dark translucent credit card with neon green highlights floating above a glowing grid on a black background.New in 2.0

Stolen Card Fraud

New in Prevent 2.0. Scans every order for stolen cards and false identities before you ship. (Also known as third-party fraud.)

Stolen Card Fraud

3D rendering of a rotating black coin with a dollar sign surrounded by orbiting arrows on a dark background.

Returns & Refund Abuse

Detect serial returners and refund scammers and decide how to act.

Returns & Refund Abuse

20

x

More fraud and abuse
caught before fulfillment

1,000

Free fraud scanning for
merchants new to Prevent

0

Added steps at checkout
for your customers

10x: measured by disputed orders caught, compared with the previous generation of Prevent on the same Shopify Payments orders. Free fraud scanning for your first 1,000 transactions, for merchants new to Prevent, through December 31, 2026.

Prevent 2.0 is live for Shopify merchants.

Don’t get left behind.

600+ reviews

Trusted by 20,000+ fast-growing eCommerce brands, SaaS, and Enterprise companies.

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Shoplifting no longer
happens in stores.
It happens at
checkout.

Digital

Shoplifter

/ DIG-ih-tuhl SHOP-lif-ter / NOUN.

“A customer who deliberately abuses chargebacks, returns, or refund policies to get products without paying.”

Our solution

Block fraud,
not customers

Block stolen cards, friendly fraud, and digital shoplifters in real-time so every sale stays in your pocket.

Digital Shoplifter profile card showing email tom.jackson@acmecorp.com, actor ID #217890, labeled Chargeback Abuser with high risk indicator and risk level bar from low to high.

Identify and block known digital shoplifters the moment they show up

Central circular icon with black and white intertwined shapes, surrounded by dashed arcs and two colored curved lines, one red and one light green.

Stop wasting money on shipping orders likely to be disputed

Automate fraud prevention with next-gen decision engine to verify, cancel or fulfill transactions, automatically

Central green circle with a stylized lightning bolt icon connected by dashed lines to four gray circles showing icons of money, exchange arrows, chat bubbles, and a package with an upload arrow.

Reduce the operational burden of post-fulfillment refunds, reships, and dispute management

Alert message with a warning icon stating 'DIGITAL SHOPLIFTER DETECTED' and a green button labeled 'Take Action' on a dark background with curved lines.

Known repeat offenders: new to your store, not new to filing disputes.

Bar and line graph showing data points from September to March with increasing values peaking in January and February, highlighted in red and black gradient.

Make smarter fulfillment decisions during sales peak periods like BFCM

Network

Chargeflow Network Intelligence

Trained by millions. Built for you. Chargeflow’s global network is a living, adaptive system that grows smarter with every order.

Global Network

Trained on data from 20,000+ merchants to spot repeat abusers.

Identity Intelligence

Connects device, IP, email, and payment method behavior across orders.

Real-Time Risk Scoring

Flags suspicious transactions before they turn into chargebacks.

Continuously Learning

Every fraud attempt trains the system to protect you better.

How it works

how prevent works

Transaction Is Processed

Your customer checks out as usual - no friction, no delays. Prevent operates quietly in the background.

Prevent 2.0 Scores Every Order

Using AI models trained on Chargeflow’s global network of merchants, Prevent evaluates the transaction’s likelihood of turning into a dispute.

Your Rules Decide What Ships

Good orders ship as usual. Orders that need a closer look wait for you. Clear fraud is canceled in Shopify before it ships.

Transaction Is Processed

Your customer checks out as usual - no friction, no delays. Prevent operates quietly in the background.

Prevent 2.0 Scores Every Order

Using AI models trained on Chargeflow’s global network of merchants, Prevent evaluates the transaction’s likelihood of turning into a dispute.

Your Rules Decide What Ships

Good orders ship as usual. Orders that need a closer look wait for you. Clear fraud is canceled in Shopify before it ships.

first 1,000 scanned transactions
are FREE

For merchants new to Prevent, through December 31, 2026.

Verify

Know Who’s Behind
the Cart

Disrupting Bad-Behavior
It’s not being caught that stops most digital shoplifters - it’s realizing they’ve BEEN SEEN. When we detect pre-shipment anomalies, we enforce suspicious buyers through a unique verification process -

Seamless for loyal buyers, but a clear signal for fraudsters, reducing the likelihood they continue their fraudulent activity by 90%

Instant Cardholder Verification

Only real buyers can confirm your statement descriptor.

Fully Branded
Experience

Seamless verification that looks and feels like your brand.

Automated,
No Manual Work

Verification is fully triggered and managed by Chargeflow.

Chargeback-Proof High Risk Transactions

Each verification creates strong evidence to fight a future dispute.

Why Prevent

PREVENT ADDS ANOTHER LAYER

Without Prevent
Orders likely to become disputes still ship
Repeat disputers come back as new buyers
Friendly fraud looks like a good order
Each store sees only its own disputes
Each dispute costs the goods, shipping and fee
Chargebacks arrive weeks after the order ships
With Prevent 2.0
A decision after checkout, before fulfillment
Known repeat disputers blocked on day one
Sharper AI models for friendly fraud
Signals from a network of 20,000+ merchants
Rules that act for you on every order
Stolen cards and more, new in 2.0
pricing

Stop Digital Shoplifters

$0.40

$0.10

eCommerce

per scanned transaction

$0

eCommerce

monthly minimums

$0

eCommerce

setup fees

New to Prevent? Free fraud scanning for your first 1,000 transactions, through December 31, 2026.
works with

On every Shopify store you run with Shopify Payments.

Frequently Asked Questions

Questions?
we’ve got answers.

How does Prevent stop chargebacks?

Prevent 2.0 checks every order after checkout and before fulfillment. Each order is scored for friendly fraud and stolen cards using Chargeflow Network Intelligence, so you know whether it’s safe to ship.

How much does Prevent cost?

Prevent is $0.10 per scanned transaction, with no monthly minimums and no setup fees. Free fraud scanning for your first 1,000 transactions, for merchants new to Prevent, through December 31, 2026.

What happens when a transaction is flagged?

Your rules decide. Good orders ship as usual. When an order needs a closer look, Prevent can hold it: the order stays open in Shopify, tagged chargeflow-hold, with no permanent changes, so you can check it before you ship. Orders with clear evidence of fraud are canceled in Shopify before they ship, and the customer hears from you or Shopify, like any canceled order.

How much more fraud and abuse does Prevent 2.0 catch?

Prevent 2.0 catches 10x more fraud and abuse than the previous generation. It’s measured by disputed orders caught, on the same Shopify Payments orders. Most disputes don’t claim fraud at all. The buyer says it never arrived, wasn’t as described, or that they didn’t mean to renew. Prevent 2.0 scans for those too.

need more help?

Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.

Prevent the next chargeback

10x

More fraud and abuse caught before fulfillment

1,000

Free fraud scanning for merchants new to Prevent, through Dec 31, 2026

0

Added steps at checkout for your customers