HexClad Fortifies Black Friday Readiness with Chargeflow, Achieving a 59% Surge in Recovery Rate

Overview

As an innovator in premium cookware, HexClad, anticipated the challenges of Black Friday and the surge in chargebacks and fraud that often accompany peak shopping periods. Under the direction of Michael Ludwig, Head of Customer Service, the HexClad  team implemented a proactive strategy to safeguard their revenue by enhancing their payment infrastructure well in advance.

Challenge

Preparing for Seasonal Chargeback Spikes with Strategic Precision

With extensive experience in high-volume retail, HexClad understood the importance of being ahead of potential fraud and chargeback spikes. Knowing that peak shopping periods come with heightened fraud risk, HexClad sought a robust chargeback management partner to help secure their revenue and ensure operational efficiency through the holiday rush. Prior to Chargeflow, HexClad managed disputes manually, an approach that was resource-intensive and limited in scalability.

Solution

Unleashing the Power of Automation and Real-Time Decision Making with Chargeflow

Chargeflow transformed HexClad’s chargeback process, replacing manual workflows with a fully automated, end-to-end solution. By automating dispute notifications, evidence gathering, and response submission, HexClad accelerated its chargeback response time drastically reducing manual workload. Chargeflow’s solution also provided real-time insights, empowering HexClad to make, data-backed decisions that fortified their position against fraud.

Results

Record-Breaking Gains in Recovery Rates and Operational Efficiency

The partnership with Chargeflow delivered measurable results that fortified HexClad’s bottom line and streamlined their operations:

• Enhanced Recovery Rates: HexClad achieved a 59% increase in chargeback recovery rates, providing a significant boost to their revenue protection efforts.
• Time Saved: Chargeflow’s automated platform saved HexClad 199 hours, allowing the team to redirect resources toward other strategic initiatives.
• Data-Driven Insights: Chargeflow’s real-time dashboard provided actionable intelligence, enabling HexClad to handle disputes with confidence and agility.

Conclusion

Future Proofing Revenue with Chargeflow’s Proactive Fraud Defense

HexClad’s collaboration with Chargeflow has transformed their chargeback management approach, preparing them not only for Black Friday but also for sustained success. By achieving a 59% improvement in recovery rates and saving 199 hours, HexClad is now positioned for peak performance during high-traffic seasons, allowing the team to focus on core business growth. Chargeflow’s automated solution fortifies HexClad’s resilience against fraud, underscoring the critical value of proactive protection.