The Future of Payment Security: Trends and Predictions for 2024

Fraudsters continue to evolve. It feels like everyday there is a new form of fraud. And the moment we develop some sort of protection, criminals invent yet another hundred scams and schemes. They act, we defend. It is a back-and-forth dance, a grand cycle of escalation.

But that cycle is tiring. It demands a lot of resources. And for many, "playing from behind" is ineffective (and frustrating). That's why the payments industry as a whole wants to get “ahead of the curve.” If we had insight into upcoming attacks, we could better prepare for the new threats fraudsters keep creating.  

Unfortunately, nobody has a crystal ball. To appropriately prepare, we must rely on smart prediction. Educated guesses about where the fraud economy will go can help us build the right proactive strategies. 

With that in mind, let's explore the future of payment security.  

Understanding Payment Security

Payment security refers to the safety measures you use to protect your financial transactions. Each protocol helps defend collected payment data from possible threats. Common attacks include data breaches, unauthorized access, and phishing. 

Your payment security addresses such criminal attempts. A set of defense techniques responds to incoming threats. Common protection strategies involve encryption, authentication, and firewalls. 

The strength of your payment security depends on the defense techniques you use. And since fraud is ever-changing, the more forward-thinking your security posture, the better. But keeping your payment security updated is easier said than done. Random guesses about where and how fraudsters will attack next have low odds of success. And they are often inaccurate. 

Instead, we rely on data. Patterns of repeated behavior gives us a good idea of what might happen again. And graphed data points can show us the line or direction of visible trends. Past activity gives us a realistic basis to anticipate the future. It is the foundation of your payment security.  

Trends in Payment Security for 2024

With that in mind, what does the data of today depict? In 2024, we are seeing the following key trends: 

‍Growth in Advanced Fraud Detection Techniques

‍Sophisticated technology continues to determine how businesses tackle fraud moving forward.

Gartner predicts that by 2026, 80% of enterprises will have used generative AI APIs (that includes AI-powered security and risk solutions). The global biometrics system market revenue reached $42.9 billion in 2022. And experts forecast that spending on blockchain security could reach $19 billion by 2024. 

These novel tools can predict and prevent fraudulent transactions with high levels of efficacy—IBM boasts that its AI models can reduce the cost of fraud by up to 90%. Facial recognition, real-time monitoring, and dynamic authentication methods are considered the most secure ways to protect accounts. And smart systems represent the cutting edge of pattern identification—Mastercard’s AI-powered cybersecurity solutions have stopped over $35 billion in fraud losses in the last three years.

Investment and adoption rates for such tools will only grow as more and more organizations update their security systems. 

Enhanced Chargeback Prevention

‍Your customers don’t just expect you to protect them from fraud. They now also demand reimbursement. As a result, global chargeback volume is skyrocketing. Experts estimate disputes to affect up to 337 million transactions in 2026, up 42% from 2023. Fraud has fully mixed into the customer experience—limiting lost revenue from disputes will become a core aspect of any fraud strategy.  

As a result, merchants have a new top fraud management priority: reducing chargebacks. The chargeback threat is so prevalent that most consider it more important than minimizing related fraud costs. Automated dispute tools (such as Chargeflow) will likely become core aspects of any security posture as merchants seek help in managing disputes. 

Improved Customer Authentication

‍Humans continue to present a weak point in any security posture. Employees may contribute to internal fraud. Criminals can hack a smartphone. And many consumers forget to update their devices with needed security patches. 

In response, payment security continues to invest in Strong Customer Authentication (SCA). Multi-Factor Authentication (MCA) is now the most used authentication tool as of 2022 (56% of surveyed enterprises). And facial recognition and fingerprint scans are considered the most secure ways to protect accounts. 

The challenge in the next few years will be balancing protective measures against user friction. Aggressive verification can deter consumers, even if it improves overall security. The market will likely turn to solutions that offer authentication services without hurting the customer experience.  

Challenges in Payment Security

With some idea of where payment security is headed, you can make the needed adjustments. Unfortunately, change is not always simple. Be sure to consider the following factors as you update your payment security:  

• Cost: Any tool you use will require upfront investment.
• Complexity: Sophisticated fraud schemes will force your defense to grow more complex.
• Friction: New security requirements limit payment convenience.
• Disruptions: New security tools can cause problems or downtimes.
• Failures: No tool or security vendor is perfect, and that can cause additional headaches
• Education: Each tool or technology will take time to learn. Training team members will require some upfront investment. 

Best Practices for Maintaining Payment Security

Luckily, there are plenty of solutions that can help you address these problems.. Several strategies offer extended security benefits without detrimental effect to your business and your customers. Here are some of the most balanced payment best practices: 

• High-quality authentication measures: Require all users to use at least two authentication factors when logging into payment systems. That can include strong passwords, one-time codes, fingerprint scans, etc. 
• Encryption: Use algorithms to scramble data as it transfers or rests in storage. If possible, tokenize sensitive information (use symbols as a replacement for actual payment numbers)
• Regular audits: Assess your security posture at regular intervals. If you find a vulnerability, fix it. This will keep you up-to-date on all security patches and ensure you reach compliance. 
• Employee training: Explain the role of your employees in limiting fraud. Teach them how to identify and report suspicious activity. 
• Access restrictions: Restrict data for use by authorized personnel only. Such role-based access controls can help limit the damage and extent of internal fraud.

The Role of Automated Solutions in Enhancing Payment Security

By now, you can see the value of data-based prediction. The insights discovered today help us prepare for tomorrow's scams. It’s a practice that allows us to get ahead of fraudsters and their schemes. 

But what if we used this same type of prediction every day? Or better yet, every second. That's where automated solutions come in. Automated fraud prevention tools use algorithms to measure data points. Those learned insights turn into predictions—but in real-time. It’s like having a digital partner that constantly inspects incoming data to locate future fraud. 

Better yet, since these tools are automated, they do the work 24/7. You, as a human, can tire from such efforts. But machines can sift through millions of data points without fail.  

Such constant data assessment allows for swift action. The moment your automated bodyguard notices a new threat or anomaly in the data, it initiates defensive steps. Or it flags the issue before it can turn into a dispute and chargeback. Such speed is crucial for those who want to stay ahead of the fraud economy. Automated tools should be a key aspect within your current payment security strategy. 

Conclusion

Criminals will continue to enact their schemes. But payment security is not a hopeless affair—there are ways you can protect yourself. Data-driven predictions can help all merchants prepare for emerging threats. 

However, such an advantage is only available to those who adopt forward-thinking strategies and technologies. As we move into 2024, payment security will be defined by those who implement innovative tools that can handle the evolving sophistication of fraudsters. 

Want to learn more? Explore Chargeflow's automated solutions for enhancing payment security and reducing the risk of chargebacks.

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