How Aptlife Media Slashed Chargebacks by 82% with Chargeflow Alerts

Overview

Aptlife Media, a U.S.-based company, manages multiple projects, including Psychicbook, a mobile app that connects users with advisors from astrology, psychic readings, and fortune telling.  Like many businesses in the high-risk services industry,  Aptlife Media operates in a space where chargebacks are a natural challenge, especially when offering virtual consultations and online services.

To maintain a strong relationship with payment processors and protect revenue, Aplife Media took a proactive approach to chargeback management, seeking a solution that would allow them to prevent disputes before they escalated while optimizing their recovery strategy.

Problem

High Chargeback Rates Threatening Business Stability

Aptlife Media knew that chargebacks weren't just a cost of doing business – they posed a serious risk to payment processing relationships. Given the nature of services, such as psychic readings and astrology consultations, they often face a higher likelihood of disputes due to misunderstandings, fraud, and friendly chargebacks. Without real-time alerts, Aplife Media struggled to prevent disputes before they escalated, making proactive chargeback prevention nearly impossible.

While Aptlife Media was always mindful of chargebacks, relying on manual efforts to prevent and manage disputes was proving inefficient. Their key challenges included:

• An elevated chargeback ratio of 1.1% puts their standing with payment processors like Stripe at risk.
• A low recovery rate of just 1%, meaning the vast majority of disputed transactions were lost revenue.
• A time-consuming manual dispute process, diverting valuable resources from core business operations.

Solution

Chargeflow’s Automated Chargeback Prevention & Recovery

To take control of chargebacks and improve its dispute resolution process, Aptlife Media implemented Chargeflow.  Powered by AI-driven automation and real-time dispute monitoring, Chargeflow allowed Aptlife Media to stop disputes before they escalated while increasing its ability to recover lost revenue.

By integrating Chargeflow’s solutions, Aptlife Media benefited from:

• Chargeflow Alerts - Providing real-time chargeback prevention by identifying disputes early, allowing Aptlife Media to issue refunds before they become chargebacks. With Chargeflow’s Zero Duplication Guarantee, they never receive duplicate alerts for the same transaction - eliminating unnecessary costs and confusion.
• Automated Recovery - Handling the entire dispute process, including evidence submission, freeing the team from tedious manual tasks.
• Real-Time Insights - Offering data-driven visibility into chargeback trends, helping the company make informed decisions to protect revenue. This allowed Aptlife Media to monitor and optimize its chargeback ratio with precision.

With Chargeflow’s fully automated system, Aplife Media was able to eliminate inefficiencies, reduce their chargeback ratio, and drastically improve dispute recovery rates.

Results

How Chargeflow Helped Aplift Media Reduce Chargebacks by 82% and Recover More Revenue

Since adopting Chargeflow, Aptlife Media has seen dramatic improvements in chargeback management, including:

• Hundreds of Chargebacks Prevented - Chargeflow’s Alerts intercepted disputes before they escalated, allowing proactive refunds and significantly reducing chargeback risk.
• 82% Reduction in Chargeback Ratio - Decreasing from 1.1% to 0.2%, ensuring compliance with payment processors and strengthening relationship with Stripe.
• Chargeback Recovery Rate Increased Significantly - Before Chargeflow, Aptlife Media recovered almost none of their chargebacks. Now, they successfully recover a significantly higher percentage of disputed transactions, securing previously lost revenue.
• 145 Hours Saved - Automating chargeback management eliminated time-intensive manual processes,  allowing the team to focus on core business operations.

By using Chargeflow’s automated chargeback prevention and dispute recovery tools, Aptlife Media not only protected its revenue but also ensured long-term compliance with its payment processors.

Scaling with Confidence Using Chargeflow

With Chargeflow’s advanced automation, Aptlife Media transformed its chargeback management process, achieving higher recovery rates and improved operational efficiency. Chargeflow’s real-time dispute prevention and AI-powered automation have positioned Aptlife Media for sustainable growth, allowing them to expand their customer base without the burden of chargeback-related risks.